Return of bags EU
RETURN CONDITIONS
You can return items within 14 business days of receiving the goods, as postmarked. This excludes purchases of discounted items, such as those from sample sales, Black Friday deals, or other discount promotions.
Before returning items, please make sure that all items are in the same condition in which you received them.
How to return your items to us:
1. Make sure that the returned product is in its original condition.
2. Pack your product in the original shipping carton or another strong box and include the delivery note.
3. Please complete the return form completely and enclose it with your package. If you are unable to print the return form, please enclose the delivery note so we can identify your return. Returns are at your own expense.
Address for returns:
Multisped Logistics Center78234 Engen-Welschingen
Once your package has reached us, please allow 3 to 5 business days for processing your return. Once your return has been successfully processed, you will receive a confirmation email and your refund. The refund will always be made using the payment method you selected; if necessary, we will contact you separately regarding the refund to your account.