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Please note that not all errors or damage can be repaired. In order to process your repair request, we would like to ask you to follow the steps and instructions that we will send you after successful receipt of your request.

The following must also be observed:

Please do not send any items to us without the appropriate confirmation and address label from us. A corresponding proof of purchase or proof of guarantee is required for every repair request. Inquiries falling under the following categories will not be considered as repairs:

product cleaning

normal wear discoloration,

Dirt and abrasion caused by dark clothing.

Maison Mollerus has the right, at its sole discretion, to repair or discount items or refund the purchase price. The customer knows and agrees that a product for which any repairs are made WILL become the property of Maison Mollerus if replaced or if the purchase price is refunded to the customer. By sending the repair request, the customer agrees to receive information about the status of his products and news from Maison Mollerus. You can object to the sending of advertising e-mails at any time by clicking on the unsubscribe link in the advertising e-mail. Maison Möllerus AG

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