You can return items within 10 working days of receipt of the goods, the date of the postmark applies. Purchases of reduced goods are excluded. The return shipping costs are not covered by the recipient. Unfortunately, we cannot accept under or non-franked items.
Before returning the items, make sure that all items are in the condition in which you received them.
We reserve the right to refuse items that are returned too late or in an improper condition.
Send your product back in 3 steps:
1. Make sure that the returned product is in its original condition.
2. Pack your product in the original shipping box or a strong box and add the delivery note you received with your order.
3. Select the return address according to the location of your home address:
Switzerland / Liechtenstein
Maison Mollerus AG
Europe / World
Multisped Internationale Spedition GmbH
c/o Maison Mollerus AG
Güttinger Str. 35
Once your package has reached the warehouse, please allow 3 to 5 working days to process your return. When your return has been successfully processed, you will receive a confirmation email and your refund. The repayment will always be made in the payment method you have chosen, if necessary we will contact you separately for the repayment to your bank account.